TERMS AND CONDITIONS
1. Introduction
These Terms and Conditions (“Terms”) govern the use of the website dvscleaningmd.com and the cleaning and roof repair services provided by DVS Cleaning Services (“Company”, “we”, “our”, or “us”).By requesting a quote, approving an estimate, scheduling a service, or using the Website, you agree to these Terms.
2. Service Estimates and Approval
All services are provided based on written estimates approved by the client.Approval of an estimate whether by email, message, or written confirmation constitutes agreement to the scope of work and pricing outlined.Any services not included in the original estimate may result in additional charges.
3. Deposits and Payments
A deposit is required to secure a service date. Industry standard deposits for cleaning services in the United States typically range from 20% to 50% of the total estimated cost.The remaining balance is due upon completion of services unless otherwise agreed in writing.Accepted payment methods may include:CashBank transferCheckOther commonly accepted electronic payment methodsFailure to complete payment may result in additional fees or service refusal.
4. Cancellation Policy
Appointments may be canceled or rescheduled without penalty if notice is provided at least 24 hours prior to the scheduled service time.Cancellations made less than 24 hours in advance may result in loss of deposit or a cancellation fee.
5. Access to Property
Clients are responsible for ensuring:Safe and clear access to the propertyAvailability of utilities such as water and electricityRemoval of personal valuables or fragile itemsIf access is not provided at the scheduled time, the appointment may be considered a late cancellation.
6. Additional Work and Conditions
If conditions differ significantly from those described during the estimate process, including excessive buildup, hazardous materials, structural issues, or undisclosed areas requiring service, additional charges may apply.Clients will be informed before extra work is performed whenever possible.
7. Satisfaction Guarantee
DVS Cleaning Services strives to provide high-quality service.If a service area was not completed according to the approved scope of work, clients must notify the Company within 24 hours of service completion.A return visit may be scheduled to address the specific concerns at no additional charge.This guarantee does not apply to conditions outside the agreed scope or to issues arising after service completion.
8. Property Damage
Reasonable care is taken while performing services.If accidental damage occurs as a direct result of service, it must be reported within 24 hours.The Company’s liability, if applicable, is limited to the cost of the service provided.Pre-existing damage, improperly secured items, or fragile materials are not the responsibility of the Company.
9. Roof Repair and Exterior Services
For gutter cleaning and roof repair services, the client acknowledges that work may involve elevated surfaces and structural components.The Company is not responsible for pre-existing structural damage, leaks, or deterioration not visible during inspection.
10. Website Use
The content of dvscleaningmd.com is for informational purposes only.Users agree not to:Misuse the WebsiteAttempt unauthorized accessTransmit harmful softwareUse the Website for unlawful purposesAll website content, logos, and branding remain the property of DVS Cleaning Services.
11. Limitation of Liability
To the maximum extent permitted by law, DVS Cleaning Services shall not be liable for indirect, incidental, or consequential damages arising from the use of services or the Website.Total liability shall not exceed the amount paid for the specific service rendered.
12. Governing Law
These Terms shall be governed by the laws of the United States and applicable state laws within the jurisdictions where services are performed.
13. Changes to Terms
The Company reserves the right to update these Terms at any time. Updated versions will be posted on the Website with a revised date.Continued use of services after updates constitutes acceptance of the revised Terms.
14. Contact Information
DVS Cleaning Services
Email: info@dvscleaningmd.com